ut999 Privacy Policy

01 Introduction & Scope

ut999 ("we", "us", or "the platform") operates a secure mobile gaming service for players in Bangladesh. This privacy policy ("policy") explains how we handle the personal information of users of our website and app ("users" or "you").

This policy applies to all services of ut999, including account registration, financial transactions, game participation, and customer support. Please read this policy carefully before using the platform.

Our services are for those aged 21 and above only. We do not knowingly collect information from minors. If you believe we hold information about a minor, please notify us immediately.

02 What Information We Collect

ut999 collects user information in several ways. The categories of information collected are detailed below:

a) Identity & Account Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

b) Financial Information

• bKash, Nagad, or Rocket account number (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

c) Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Site visit times, page view history, and session duration
• Information collected through cookies and similar tracking technologies

d) Communication Information

• Records of contact with us via live chat, email, or any other channel
• Complaints, suggestions, and feedback details

03 Purpose of Information Use

ut999 uses collected information for the following legitimate purposes:

1. Account Management: To create, verify, and manage your account. To confirm age and identity verification.
2. Service Delivery: To provide gaming services, process financial transactions, and distribute bonuses and rewards.
3. Security & Fraud Prevention: To prevent unauthorized account access, fraudulent activity, and money laundering.
4. Customer Support: To resolve your questions and issues and to provide assistance.
5. Service Improvement: To analyze the performance of our platform and improve the user experience.
6. Legal Compliance: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.
7. Communication: To inform you about important account notifications, security alerts, and policy changes.

04 Data Retention & Security

Data Retention Period

We retain your information for as long as it is necessary to provide services, or as required to meet legal obligations. Even after account closure, financial transaction records are kept for a defined period in accordance with applicable regulations.

Security Measures

ut999 takes industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transfers are encrypted using TLS/SSL technology.
• Password Hashing: Passwords are never stored directly; advanced hashing algorithms are used.
• Access Control: Only authorized staff can access user information, and only as needed.
• Firewall & Security Monitoring: Round-the-clock system monitoring and intrusion detection systems are in place.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.

However, no method of transmitting data over the internet is 100% secure. While we strive for the highest level of protection, absolute security cannot be guaranteed.

05 Sharing Information with Third Parties

ut999 does not sell, lease, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service Providers

We rely on trusted third parties for tasks such as payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support. These parties receive only the information necessary for the specific task and are bound by strict confidentiality agreements.

Legal Requirements

If required by law, court order, or direction from a competent authority, we are obligated to provide relevant information. In such cases, we will provide only the minimum information legally required.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance if such a change occurs.

06 Cookies & Tracking Technologies

The ut999 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the platform.
• Functional Cookies: Used to remember your preferences and settings, which improves the quality of service.
• Analytical Cookies: Used to understand site usage patterns; this information is processed in aggregate and anonymous form.

You can control or reject cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the service.

07 Your Rights

As a user of ut999, you have the following rights regarding your personal information:

Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored information.

Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done directly from account settings or through the support team.

Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a defined period due to legal obligations.

Right to Object to Processing

You may object to and opt out of any marketing communications other than service-related notifications.

To exercise these rights, email [email protected] or contact our 24/7 live chat.

08 International Data Transfers

ut999 may operate servers in various countries, including Bangladesh. If your information needs to be processed outside Bangladesh, we will ensure that:

• Transfers are made only when necessary and with appropriate safeguards in place.
• The receiving party maintains standards equivalent to those in this policy.
• All transfers follow internationally recognized data protection standards.

09 Responsible Gaming & Use of Information

ut999 is committed to responsible gaming. To this end, we may use data on user gaming behavior to:

• Identify unusual or high-risk gaming patterns.
• Arrange support or intervention when necessary.
• Enforce self-exclusion requests and apply set limits.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes

ut999 reserves the right to update this privacy policy from time to time. If significant changes are made, we will:

• Display a prominent notice on the website.
• Send a notification to your registered email.
• Clearly state the effective date of the new policy.

Continued use of the platform after changes will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.

11 Links to Other Websites

ut999's services may contain links to other websites. These external websites have their own privacy policies and are beyond our control. We recommend reading their privacy policies before visiting any third-party website. ut999 accepts no responsibility for how your information is used on external sites.